1. Who we are. The MLD Register is a trading name of Truly Empowered Ltd, registered in England and Wales, company number 11904082, registered office 71-75 Shelton Street, London, WC2H 9JQ ("we", "us", "the register"). These terms, together with the Code of Conduct, the Badge Terms of Use, the Verification Standard and the Privacy Policy, form the agreement between us and each member.
2. What membership is. One individual standard membership in The MLD Register includes a published profile after verification, the member badge, profile editing, direct enquiries and activity reporting. It is a listing and verification service, not insurance, a qualification, clinical endorsement or a guarantee of enquiries or search rankings. A separately agreed contributor waiver applies to this directory only and requires the member's acceptance.
3. Eligibility and verification. Membership is open to practitioners who hold an MLD training certificate from a recognised school and current professional insurance covering their MLD practice, as set out in the Verification Standard. You must provide accurate information and genuine documents. We verify before your profile is published, and we may re-verify at any time. Dishonesty in an application is grounds for removal without refund beyond statutory rights.
4. Application outcome. Supply the required information within the recorded reservation period of 14 business days (Monday to Friday). Time awaiting our review does not forfeit a completed reservation. We explain missing or unclear evidence and allow 14 days to resolve it. An unsuccessful application is closed without a membership charge. Any payment taken in error receives operator refund review.
5. Free period and term. From 16 October 2026, each area has three Founding Membership places. A founding place receives six calendar months free, followed by £10 monthly including VAT. A member's area is the town on our list nearest to the practice postcode or ZIP code given when applying, and a founding place is held there from the day the offer is accepted. Our largest cities are divided by parliamentary constituency, and each constituency has its own founding places. Founding members who joined before 16 October 2026 do not take up an area's founding places. They keep the price in their accepted offer. A founding place is released if the application is not completed, if the reservation is cancelled before the profile is public, or if the membership ends because no card was added (clause 7). Once an area's founding places have gone, later members there receive the same free period and monthly price. The free period begins when the approved, member-confirmed profile is public, at or after actual public launch. The precise first-payment date is recorded in your account in Europe/London time. There is no joining fee. Other existing agreements keep their recorded terms.
6. Fees and founding price lock. The monthly prices are set out in clause 5. Your total monthly price, including VAT, is protected while membership continues, both for a founding place and for membership once an area's founding places have gone. Ordinary improvements to the core service remain included. Seven-day payment recovery, platform errors and approved administrative pauses preserve protection. Voluntary cancellation ends protection. A contributor waiver requires no card and generates no subscription revenue; it is not an ordinary founding place.
7. Monthly billing, reminders and cancellation. No card is needed to join. You explicitly authorise automatic monthly card payments when you add a card from your Membership page, and saving a card is not a payment. If you add a card with fewer than 14 days of your free months left, your first payment moves to 14 days after you add it. We confirm the first-payment date and send reminders 14 and 3 days before it. If no card has been added when your free months end, your profile is removed from public view that day and kept for 30 days. Adding a card within those 30 days restores it as it was, at your accepted price, with the first payment 14 days after the card is added and nothing charged for the time it was hidden. If a required reminder fails, is late or has an uncertain sending outcome, removal is held and a fresh 14-day notice period is given. After 30 days without a card the membership ends. If a required notice fails, is late or has an uncertain sending outcome, the first charge is held until resolved and a fresh 14-day notice period is provided without a catch-up charge. Cancel online from Membership before the first charge to pay nothing, or before a later renewal. Cancellation stops future renewals and retains access through the recorded free or paid period unless you choose immediate removal. Any payment already in progress is reviewed.
8. Contractual cancellation and refunds.
- Your free period: cancel online from Membership before your recorded first-payment date and no membership payment is taken.
- Your first monthly charge: you may cancel within 14 days of your first membership charge for a full refund of that charge, no reason needed. Email hello@themldregister.com to request the refund; refunds go to the original payment method within 14 days.
- Later monthly charges: cancelling stops future charges; your membership runs to the end of its paid month. Charges taken in error are refunded in full.
- Declined applications: closed without a membership charge; any payment taken in error receives operator refund review (clause 4).
- Nothing in this policy affects your statutory rights.
9. Your obligations. You agree to: comply with the Code of Conduct and Badge Terms of Use; keep your profile accurate; maintain current insurance throughout membership and supply updated documents when requested; and tell us promptly about notifiable events (Code of Conduct clause 15).
10. Failed payment. A failed payment receives seven days to recover, with the existing price protected. Update the card in your account; a saved card is not proof that the payment succeeded. If the invoice remains unpaid when recovery ends, the profile is hidden and future billing is stopped. A later return must be explicitly reviewed and authorised.
11. Suspension and removal. We may hide or remove a profile where required by evidence checks or the Complaints Procedure. An approved administrative pause saves unused free time, preserves the founder price and stops future billing. Any interruption to already-paid time receives operator credit review. Return requires current evidence and the member's confirmation of the revised payment date; billing does not restart merely because an operator changes a status.
12. Our service standards. We aim to review applications within a few working days, deliver enquiries promptly, and keep the register online continuously, but we do not guarantee uninterrupted availability. Scheduled maintenance will be brief and, where possible, notified.
13. Liability. Nothing in these terms limits liability that cannot be limited by law. Subject to that, our total liability to a member in any 12-month period is limited to the fees paid in that period, and we are not liable for loss of profits, loss of business or indirect losses. We are not a party to any arrangement between a member and a client.
14. Data. How we handle your data, including your uploaded documents, is set out in the Privacy Policy.
15. Changes to these terms. We may update these terms. Material changes will be notified by email at least 30 days before they take effect; if you do not accept a material change, you may cancel and receive a pro-rata refund of the unused portion of your current term.
16. Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction (or those of your home nation in the UK where consumer law so provides).
17. Featured Placement. Founding members and contributors have Featured included at no charge for as long as their membership continues, and it ends when that membership ends. Their profiles appear after the paid Featured ones and don't use a paid position. For other members, Featured is an optional £10 monthly add-on including VAT. Your accepted offer shows the combined total: £20 for membership with Featured. A reserved position goes live with your approved, confirmed public profile, and has the same free period as your membership, which is six calendar months. Both charges begin together afterwards, with the same payment reminders. Featured gives priority visibility within relevant searches and a Featured label, subject to the local position limit. It does not indicate higher verification or clinical endorsement. One position covers your designated primary practice area; a change of area requires an availability check. You can remove Featured online without ending membership or losing its protected price. Future add-on billing stops and already-paid Featured time continues to its recorded end. Featured depends on continuing membership. Its price is separate from the membership price protection. Existing Featured agreements retain their recorded terms.
18. Referral thank-you. A member may share a personal referral link. A new member who joins through it is quoted one extra free calendar month on top of the offer of the day, stated in the offer they authorise. Once that new member's profile has been live for fourteen days, provided they have not cancelled within those fourteen days, the referring member receives one free month of membership. Where the offer the new member authorised says the month also waits until they have added a card (offers authorised before 7 October 2026), it waits for the card and is not given if their membership ends without one. Every free month is a month of membership only: it is banked, and each banked month means one monthly membership payment is not charged, one month at a time. A referring member still in their free months keeps them exactly as they are, and their banked months start with the membership payment after their first one. Paid Featured Placement is always charged as normal. The thank-you is not paid in cash, is not given for a returning member's re-application, requires the referring member to be an active member when each month is used, and is withdrawn if the referring member's membership is cancelled before it is used. We may end the referral thank-you on notice; months already earned stand.
19. Members practising in the United States. This clause applies where your practice address is in the United States.
19.1 The same terms. Clauses 1 to 18 apply to you exactly as they apply to a member in the UK. That includes joining without a card and adding one before your free months end (clause 7), the reminders before your first payment, cancellation and refunds (clause 8), failed payments (clause 10) and Featured Placement (clause 17). Only your prices and the tax wording are different, as set out below.
19.2 Your prices. Founding members receive six calendar months free, then $15 a month. From 9am Eastern on October 16, 2026, each area has three Founding Membership places (clause 5). Founding members who joined before then keep the price in their accepted offer. Once an area's founding places have gone, members joining there receive the same free period and monthly price. Founding members and contributors have Featured Placement included (clause 17). For other members, Featured Placement is an optional $15 monthly add-on, so your accepted offer shows $30 a month for membership with Featured. Prices are in US dollars.
19.3 Tax. The VAT wording in clauses 5, 6 and 17 applies to members in the UK only. No VAT is added to US prices, and the monthly price in your accepted offer is the total you pay.
19.4 Founding places. Founding places are held area by area, as clause 5 describes. Each US town or city on our list is one area, and none is divided.